Launch day is the easy part. Keeping a site healthy for years is the work that quietly decides whether it stays an asset or becomes a liability. Software ages. Plugins update. Vulnerabilities surface. Traffic spikes. A site left alone drifts toward broken, slow, and exposed. Our care plans stop that drift. We keep your platform current, secure, backed up, and watched — so you can run your business instead of firefighting your website.
Why maintenance is not optional
The most expensive website problems are the ones nobody saw coming. An unpatched plugin gets exploited. A backup that was never tested fails when you need it. A payment integration breaks silently and you lose a week of orders before noticing. Maintenance is insurance against all of that, and it costs a fraction of what a single serious incident does.
What a care plan covers
Our maintenance work falls into a few clear areas. Each one is routine when done regularly and a crisis when ignored.
- Updates. Core, plugins, themes, and dependencies kept current and tested after each change.
- Security. Hardening, malware scanning, firewall rules, and rapid patching of known vulnerabilities.
- Backups. Automated, off-site, and — critically — restore-tested so they actually work.
- Uptime monitoring. Round-the-clock checks that alert us before your customers notice an outage.
- Performance checks. Regular speed reviews so the site does not slowly degrade over time.
Updates done safely
Updating is necessary, but a careless update can take a site down. We apply changes in a controlled way — tested against a staging copy where the risk is real, watched closely on production, and reversible if something behaves unexpectedly. You get the security and stability of staying current without the gamble of one-click updates breaking your live site at the worst moment.
Support SLAs and response times
When something goes wrong, what matters is how fast it gets fixed. Our plans set clear response commitments by severity, so you know exactly what to expect rather than hoping someone replies.
| Issue type | Response target |
|---|---|
| Site down or checkout failing | Within the hour |
| Function broken, site usable | Same business day |
| Minor fixes and content edits | Within two business days |
Plans scale to the site. A small marketing site and a high-traffic store have very different needs, and we size the care plan accordingly.
Beyond keeping the lights on
Good maintenance is not just defensive. While we are in the site every month, we spot opportunities — a slow page worth fixing, a feature worth adding, a quick conversion win. Maintenance pairs naturally with ongoing optimisation, and sits inside our wider web development practice. If you are still planning a new site, our build process hands over with a care plan ready to go from day one.
FAQ
Do you maintain sites you did not build?
Yes. We begin with an audit of the codebase, hosting, and current state so we know what we are taking on, then bring it up to a healthy baseline before ongoing care begins.
What if my site is hacked or goes down?
Our monitoring usually flags problems before you do. For active incidents, plans include emergency response within set targets, and we restore from a tested backup if needed. We also investigate the cause so it does not recur.
Can I change or cancel my care plan later?
Plans are flexible — you can move up or down as your needs change, and there are no surprise lock-ins. To discuss the right level of cover, get in touch and we will recommend a plan that fits.